Customer Support
No account means no support ticket system to log into either, just email us and we will reply from there. We usually respond within one business day.
Lost your access code?
Use "Resume with a code" and enter it. If you genuinely cannot find it, email us from the address you paid with and we will look it up.
Resume with a code →Paid but no code?
Occasionally a payment confirms but the redirect back gets interrupted. Email us your receipt or the card/account used and we will sort it out.
Email support →Questions about your results
Not sure what an INVALID reason means, or why an address you know is real came back flagged? Check the FAQ first, most of these come up often.
Read the FAQ →Something else
Bug, billing question, feedback, whatever it is, email is the fastest way to reach us.
Email support →Still stuck?
Email support@klairvo.com with as much detail as you can: your access code, the email you paid with, and what you were trying to do.